customer experience

TALKING SALES 164:   “How a culture of purpose drives great results”

TALKING SALES 164: “How a culture of purpose drives great results”

         “Purpose driven organisations win the customer over” – interview by John Smibert.   Sales teams need to…

TALKING SALES 158: “A better CRM means a better customer experience, but how?”

TALKING SALES 158: “A better CRM means a better customer experience, but how?”

“CRM can help a salesperson from walking into a trap” – Discussion with John Smibert.   There is a high rate…

TALKING SALES 117:  “Social media technology madness – how to choose”

TALKING SALES 117: “Social media technology madness – how to choose”

              “Forget about the shiny new toy; think about your business strategy” – Interview…

TALKING SALES 88: “Three brain congruency for sales effectiveness”

TALKING SALES 88: “Three brain congruency for sales effectiveness”

                “Why is it vital that we develop a more customer aligned mindset?” –…